Greenville's Exceptional Inbound & Outbound Call Handling

Exceptional call support for every interaction.

The First Choice Call Center

FirstCall LLC is a premier call center with an outstanding reputation. Our team members serve a distinguished list of clients, including Fortune 500 companies. Built on proven methodologies, intelligent solutions, and quality performance, we support a range of leading technology products coupled with proven service offerings. Our assignments range from top-level strategic assessments to implementing and operating world-class contact centers

Discover Seamless Inbound & Outbound Call Handling Solutions Today

Our expert team specializes in inbound & outbound call handling, ensuring that every interaction with your customers is seamless and professional. At FirstCall LLC, we prioritize delivering outstanding communication solutions tailored to boost your business performance. By integrating advanced technology and personalized service, we effectively manage calls from potential clients and existing customers alike. Serving the Greenville area, we understand the value of every call in fostering relationships and enhancing customer satisfaction. Let us handle your call needs and experience a notable difference today.

All That FirstCall Does

Automatic Call Distribution (ACD) Web Interaction Management Call Reporting
Interactive Voice Response (IVR) E-mail Management Call Recording and Monitoring
Unified Messaging Remote Connectivity Fax Services
Real-Time Supervision and Alerting Multi-Site Capabilities Predictive Dialing
Agent-Side Visual Call Scripting 24hrs. Customer Service Lead Generation
After-action Quality follow up Tier-1 technical support Document Management
Document Management 24hrs. Dispatching of Resources Alarm Management
Exception Management Multimedia Interaction

What Are the Top Services for Inbound & Outbound Call Handling in Greenville?

At our core, we specialize in optimizing customer interactions through effective inbound & outbound call handling. Our dedicated team understands that excellent communication is key to any successful business, especially in Greenville, SC where personalized service makes all the difference. Through meticulous training and strategic protocols, we ensure that our inbound & outbound call handling is not only efficient but also friendly and approachable. Whether it’s managing customer inquiries or reaching out with vital updates, our commitment to superior inbound & outbound call handling sets us apart. When you partner with us, you’re choosing a service focused on enhancing customer satisfaction through seamless inbound & outbound call handling that drives results. Let us help your business thrive with expert call management tailored to your specific needs and exceptional inbound & outbound call handling.

Why Should you Consider Third Party Dispatching Services from FirstCall?

  • Cost Saving

    One of the most obvious advantages of using a third party for any part of a business is the cost savings. Hiring internal staff doesn’t just cost more in terms of base salary, but there are also training hours, benefits packages, management costs, turnover, and more.

    By utilizing a third-party dispatch company, all those additional expenses are taken off the companies your plate.

  • Better Equipment and Service

    Third-party dispatch companies put all of their budgets, focus, technology, and training on effective and efficient dispatch. That means they’re experts in the field, using the best equipment and leading the way with operational best practices.

  • Perform at a Higher Level

    With a third-party provider, businesses are able to provide a level of service and communication to clients equal to, if not better than the bigger names in the industry.

  • Ability to Focus

    With another team dedicated to handling dispatching, you are free to focus on building your services. No more juggling multiple hats or worrying where technicians are.  We eliminate the need for you to make most of the tactical decisions and you have the time to focus on strategic planning and decisions that are truly your core responsibility.

  • A Seamless Customer Experience

    At the end of the day, customers won’t know and don’t care if a third-party dispatch service is being used or if the business is doing everything in-house. The customer cares about the level of service they receive rather than the name badge worn by the service agent. By following time-tested company values and protocols, FirstCall creates a seamless experience for customers and employees.

The BPO trend is gaining traction because it works! Its effectiveness leads more and more businesses to delegate control of many business processes to professional business process outsourcing companies such as FirstCall LLC.


Companies are looking for effective business process outsourcing solutions. They are experiencing call or email burn out or wish to cut costs. However, many companies, particularly smaller ones, lack the resources to fund the 24x7 dispatch services they need.


There’s a solution to this problem: third-party dispatch. Third-party dispatch offers distinct advantages to companies of all sizes. Dispatch is the pulse of the on-site service world. In order to operate effectively, you need a trained dispatch team in place. FirstCall LLC has that team.