Simpsonville’s Premier Inbound & Outbound Call Handling

Premier support for inbound and outbound calls.

The First Choice Call Center

FirstCall LLC is a premier call center with an outstanding reputation. Our team members serve a distinguished list of clients, including Fortune 500 companies. Built on proven methodologies, intelligent solutions, and quality performance, we support a range of leading technology products coupled with proven service offerings. Our assignments range from top-level strategic assessments to implementing and operating world-class contact centers

Mastering Inbound & Outbound Call Handling for Unmatched Customer Experience

Effective communication is crucial for business growth, which is why we specialize in inbound & outbound call handling tailored to meet your specific needs. Our expert team at FirstCall LLC understands the intricacies of managing customer interactions, ensuring seamless communication and building lasting relationships. Whether you require assistance with customer service inquiries or proactive outreach to potential clients, we've got you covered. Serving the Simpsonville area, we prioritize your satisfaction and strive to enhance your operational efficiency. Let us optimize your call handling processes today. Reach out to us to explore how we can support your business.

All That FirstCall Does

Automatic Call Distribution (ACD) Web Interaction Management Call Reporting
Interactive Voice Response (IVR) E-mail Management Call Recording and Monitoring
Unified Messaging Remote Connectivity Fax Services
Real-Time Supervision and Alerting Multi-Site Capabilities Predictive Dialing
Agent-Side Visual Call Scripting 24hrs. Customer Service Lead Generation
After-action Quality follow up Tier-1 technical support Document Management
Document Management 24hrs. Dispatching of Resources Alarm Management
Exception Management Multimedia Interaction

Where Can I Find Expert Inbound & Outbound Call Handling Services in Simpsonville?

In the bustling area of Simpsonville, SC, we specialize in providing top-notch services for businesses that prioritize efficiency and customer satisfaction. Our team's expertise in inbound & outbound call handling ensures that every interaction is smooth and professionally managed. We understand that effective inbound & outbound call handling can significantly impact your business's growth, allowing for better engagement with clients. Whether it’s fielding questions or handling inquiries, our commitment to exceptional inbound & outbound call handling helps clients focus on their core operations while we manage communication seamlessly. By utilizing advanced technology and skilled personnel, we guarantee that your needs are met through reliable inbound & outbound call handling solutions tailored to your organization. For trusted and professional inbound & outbound call handling services, contact us today.

Why Should you Consider Third Party Dispatching Services from FirstCall?

  • Cost Saving

    One of the most obvious advantages of using a third party for any part of a business is the cost savings. Hiring internal staff doesn’t just cost more in terms of base salary, but there are also training hours, benefits packages, management costs, turnover, and more.

    By utilizing a third-party dispatch company, all those additional expenses are taken off the companies your plate.

  • Better Equipment and Service

    Third-party dispatch companies put all of their budgets, focus, technology, and training on effective and efficient dispatch. That means they’re experts in the field, using the best equipment and leading the way with operational best practices.

  • Perform at a Higher Level

    With a third-party provider, businesses are able to provide a level of service and communication to clients equal to, if not better than the bigger names in the industry.

  • Ability to Focus

    With another team dedicated to handling dispatching, you are free to focus on building your services. No more juggling multiple hats or worrying where technicians are.  We eliminate the need for you to make most of the tactical decisions and you have the time to focus on strategic planning and decisions that are truly your core responsibility.

  • A Seamless Customer Experience

    At the end of the day, customers won’t know and don’t care if a third-party dispatch service is being used or if the business is doing everything in-house. The customer cares about the level of service they receive rather than the name badge worn by the service agent. By following time-tested company values and protocols, FirstCall creates a seamless experience for customers and employees.

The BPO trend is gaining traction because it works! Its effectiveness leads more and more businesses to delegate control of many business processes to professional business process outsourcing companies such as FirstCall LLC.


Companies are looking for effective business process outsourcing solutions. They are experiencing call or email burn out or wish to cut costs. However, many companies, particularly smaller ones, lack the resources to fund the 24x7 dispatch services they need.


There’s a solution to this problem: third-party dispatch. Third-party dispatch offers distinct advantages to companies of all sizes. Dispatch is the pulse of the on-site service world. In order to operate effectively, you need a trained dispatch team in place. FirstCall LLC has that team.